The Avon Promise


OUR RETURN POLICY

For over 100 years, customer satisfaction has been a #1 priority at Avon. We stand behind every product we offer. We’ll gladly give you a full refund with your return within 90 days.

If your return is due to an Avon error we will refund your return shipping. At this time we are unable to offer exchanges or issue merchandise credits. Free gifts may not be returned for exchange or credit.

If your items are used or broken or you have return questions Contact us or give us a call at 1-800-500-2866.

Option 1 – Easy Return with Prepaid Return Label

Print out and place the Prepaid Return Label on your package drop your package off at a UPS location near you.

The cost of return shipping, $5.95, will be deducted from your refund.
If available include a copy of your original packing slip in the box. Once shipped, please allow 7 – 10 business days for your return to reach us. Your refund will be processed within 5 business days after receipt of your returned merchandise and paperwork. Allow up to 2 billing cycles for your credit amount to appear on your monthly statement of your payment method.

Ready to begin your Easy Return? Print your Prepaid Return Label now.

Option 2 – Pay Postage at Time of Shipping

Please follow the simple directions on the back of your packing slip. If you don’t have the packing slip, please include the full name and address of the person who placed the order. If available also include the date of order and email address.

Pack up your item(s) and select a carrier of your choice. Pay the return postage at the time of shipping and ship to the following address:

AVON
5389 East Provident Drive
Cincinnati, OH 45246

Please allow 7-10 business days for your return to reach us. Upon receipt of your returned merchandise and paperwork, your return will be processed within 5 business days. Allow up to 2 billing cycles for your credit amount to appear on your monthly statement of your payment method.

What if I have a problem with my order?

Avon offers an easy and convenient return policy. Return the unwanted item to the place your ordered it through, either an Avon distribution center or me, your Avon representative. Once your return is received and processed, a credit will be issued to your credit or debit card. Please allow at least two billing cycles for the credit to appear on your statement.

For DIRECT DELIVERY Orders: Once you place your online order, processing begins immediately and changes cannot be made. Many orders are processed, filled, and shipped the same business day. If you wish to return merchandise, please follow the merchandise return instructions located on the reverse side of your invoice form when your order arrives. A credit will be applied to your credit card upon receipt of your merchandise to Avon.com. To contact Avon directly in the U.S., an Avon Customer Service Specialists will be happy to assist you.

  • Avon.com Customer Service: 1 800-500-AVON (1-800-500-2866), available 7 days a week between 7 a.m. and Midnight EST
  • Product Information Center: 1-800-445-2866
  • mark.™ Customer Service: 1-866-633-8627.

For PERSONAL DELIVERY Orders: Once I have delivered your order personally to your home or office, if you wish to return merchandise, please Contact Me.

Code of Ethics

At Avon, we strive always to maintain the highest standards of integrity and ethical conduct, consistent with our company values and in compliance with both the letter and spirit of all applicable laws and regulations. In keeping with this commitment, Avon strongly supports, and is in compliance with, the World Federation of Direct Selling Associations’ Code of Ethics. Read WFDSA’s information on what consumers can expect when purchasing from a direct selling company: “Our Promise to Consumer” Handout (PDF file).

This is the company that puts mascara on lashes and food on tables, that fights wrinkles with one hand and Breast Cancer with the other. That knows the value of a perfect lip, but still opens its mouth and speaks out against Domestic Violence and for women’s financial independence. This is the company that not only brings beauty to doors, but opens them. The company that supports 6 million Representatives in over 100 countries. This is Avon. The company, that for 125 years, has stood for beauty, innovation, optimism and above all for women.