The Avon Promise

For over 100 years, Customer satisfaction has been a #1 priority at Avon. We stand behind every product we offer. We’ll gladly give you a full refund with your return within 90 days.

To return items please follow the simple directions on the back of your packing slip for a full refund. If your return is due to an Avon error we will refund your return shipping. At this time we are unable to offer exchanges or issue merchandise credits. Free gifts may not be returned for exchange or credit.

If you no longer have the packing slip, you may mail your return to:
AVON Products
5389 East Provident Drive
Cincinnati, OH 45246

Please include the full name and address of the person who placed the order. If available also include the date of order and email address.

If you prefer you may EMAIL US or call us at 800-500-AVON (2866).

Outlet Products Now “Final Sale” Only

Beginning today, May 8, discounted merchandise offered through Avon’s online outlet shop as well as through our “Avon Outlet” flyer will be final sale only (“ALL SALES ARE FINAL”) and returns on these items will no longer be accepted. This shift allows us to improve our inventory management and make greater investments in future product offerings.

What if I have a problem with my order?

Avon offers an easy and convenient return policy. Return the unwanted item to the place your ordered it through, either an Avon distribution center or me, your Avon representative. Once your return is received and processed, a credit will be issued to your credit or debit card. Please allow at least two billing cycles for the credit to appear on your statement.

For DIRECT DELIVERY Orders: Once you place your online order, processing begins immediately and changes cannot be made. Many orders are processed, filled, and shipped the same business day. If you wish to return merchandise, please follow the merchandise return instructions located on the reverse side of your invoice form when your order arrives. A credit will be applied to your credit card upon receipt of your merchandise to To contact Avon directly in the U.S., an Avon Customer Service Specialists will be happy to assist you.

  • Customer Service: 1 800-500-AVON (1-800-500-2866), available 7 days a week between 7 a.m. and Midnight EST
  • Product Information Center: 1-800-445-2866
  • mark.™ Customer Service: 1-866-633-8627.

For PERSONAL DELIVERY Orders: Once I have delivered your order personally to your home or office, if you wish to return merchandise, please Contact Me.

Code of Ethics

At Avon, we strive always to maintain the highest standards of integrity and ethical conduct, consistent with our company values and in compliance with both the letter and spirit of all applicable laws and regulations. In keeping with this commitment, Avon strongly supports, and is in compliance with, the World Federation of Direct Selling Associations’ Code of Ethics. Read WFDSA’s information on what consumers can expect when purchasing from a direct selling company: “Our Promise to Consumer” Handout (PDF file).

This is the company that puts mascara on lashes and food on tables, that fights wrinkles with one hand and Breast Cancer with the other. That knows the value of a perfect lip, but still opens its mouth and speaks out against Domestic Violence and for women’s financial independence. This is the company that not only brings beauty to doors, but opens them. The company that supports 6 million Representatives in over 100 countries. This is Avon. The company, that for 125 years, has stood for beauty, innovation, optimism and above all for women.